Stop chasing prior auth status with payers

Prior auth does not end at submission. Someone has to check the portal, call the payer, and chase missing clinicals until the approval lands. Clicks agents do the chasing and your team keeps the clinical calls.

See where the hours go

Submitting the request is only the start. After that, someone checks the payer portal every day or two, calls when the status has not moved, learns a clinical note is missing, pulls it from the chart, and sends it again.

Every open request becomes a small project, tracked in someone's head or a spreadsheet. When that person is out, cases stall and procedures get rescheduled.

Why the queue never shrinks

Requests stay open for days

Each case needs several touches before a decision, so the open list never gets shorter.

Payers keep asking for more

Missing clinicals and new forms restart the clock and send staff back into the chart.

Delays reach the patient

A request that sits unchecked turns into a rescheduled procedure.

Hand the repetitive path to Clicks

Clicks handles

Determines whether the payer requires an authorization for the procedure
Gathers the clinical documentation from the chart
Submits the request in the payer portal
Checks status on a schedule and calls the payer when it stalls
Sends missing records when the payer asks for them
Updates the case in your EHR or work queue and flags approvals and denials

Your team keeps

Medical necessity decisions
Peer-to-peer reviews
Complex authorization appeals
Policy exception decisions

Questions, answered

Can AI follow up on prior authorizations?

Yes. Clicks agents track every open request, check status in the payer portal, call the payer when the portal has no answer, and send missing clinicals from the chart. Your team sees approvals, denials, and anything that needs a clinical decision.

Does Clicks make medical necessity decisions?

No. Medical necessity, peer-to-peer reviews, and policy exceptions stay with your team. The agent works from what the provider documented and never adds diagnoses or findings.

What about payers that only answer by phone or fax?

Clicks agents call payers for status and authorizations, read incoming faxes, and send outgoing ones. The work is not limited to what is on screen.

How long does it take to automate prior auth follow-up?

Clicks maps the manual steps, estimates the impact, and automates the selected workflow in 5 weeks or less, with the right controls in place.

Keep reading

GuideWhy prior auth takes so much time and how AI can helpWhere a five minute submission turns into twenty, and what to do about it.Case studyCut APTP admin to zero with 24% fewer admin denialsAn orthopedics group went from roughly 15 minutes of admin per APTP form to none.SolutionRevenue Cycle ManagementAgents work prior auth, claims, denials, and payer follow-up inside the systems your team already uses.

Show us the work your team wants off its plate

We map the repetitive path, build the agent, and hand every exception back to your team.