Why orthopedic admin was hard to automate
An orthopedic case rarely lives in one place. The EHR may hold structured patient, coverage, and order data, while supporting records and important context can sit in PDFs, faxes, and comments. The admin team brings that information together, submits through a payer portal, sends a fax, makes a phone call, and then returns status or confirmation details to the EHR. A single procedure can take more than 4 hours of administrative work and 11 staff hours to get through that chain.1
1 “5 tips to maximize efficiency in your orthopedic practice,” Becker’s Hospital Review
One case, across the systems your team already uses
EHR
Structured
PDFs & fax
Unstructured
Payer portal
Web UI only
Phone call
Human channel
EHR
Structured
Orthopedic admin needs intelligence, not just rules
Moving through that chain is only half the challenge. Classical automation can transfer data from one system to the next, but it follows a fixed script: match the record, submit the form, done. The moment a case falls outside the pattern, it breaks and a person has to take over.
An AI that can reason about a case works differently. It can read the chart, weigh the supporting documentation, and judge what a payer actually needs, the way a trained team member would. But that judgment is only useful if the AI can reach the chart, the documents, and the systems where that information actually lives.
Not every case is equally complex. Some require reasoning AI can finally provide.
EHR record
Payer portal
The EHR already holds the structured information the payer requests, and the portal accepts the submission.
Clicks agent: Reads the chart, submits it.
Scanned letter
Staff comments
Payer call
The proof is in a scanned letter and staff comments, and the payer requires a call before it can move forward.
Clicks agent: Reads the letter and the comments, places the call.
Now AI can work alongside your team
Computer use gives an AI agent its own computer, keyboard, and mouse. You create an account for it in the software your team already uses. It then works in those systems like a dedicated member of the team: signing in, reading the relevant case information, navigating the workflow, completing routine administrative work, and placing payer calls when required.
Users
Clicks agentClicks gets its own user account in the systems your team already uses. You choose its permissions, it keeps an activity trail, and it works alongside your team with no new system to learn or integrate.
Computer use gives AI the access it needs to work across the EHRs, payer portals, PDFs, phone calls, and desktop applications that make up the real workflow. It does not replace those systems or make clinical decisions.
