Stop checking claim status in payer portals by hand

Someone on your team spends the morning logging into one payer portal after another to see which claims moved. Clicks agents do the checking in the same portals and send back only the claims that need a person.

See where the hours go

Claim status work looks the same in almost every billing office. Open the aging report, log into the payer portal, search the claim, read the status, write a note in the PM system, then move to the next payer with a different login and a different screen.

None of it is hard. It is just endless. Most claims are moving fine, so most of the clicking confirms what nobody needed to know, while the claims that actually stalled wait until someone gets to them.

Why the queue never shrinks

Every payer works differently

Each portal has its own login, search screen, and status codes, so the work never gets faster with practice.

Most checks find nothing

Staff spend the most time on claims that are fine, and the stuck ones surface late.

Status lives outside the PM system

Results are copied back by hand, or the next person checks the same claim again.

Hand the repetitive path to Clicks

Clicks handles

Pulls the claims due for follow-up from your aging report or work queue
Logs into each payer portal with the access you grant
Reads the claim status, remark codes, and requested documents
Calls the payer when the portal has no answer
Writes the status and next action back into your PM system
Routes denied, pended, and stuck claims to the right person with context attached

Your team keeps

Escalations with payer representatives
Corrected claim and resubmission decisions
Write-off and adjustment approvals
Payer relationship issues

Questions, answered

Can AI check claim status in payer portals?

Yes. Clicks agents log into payer portals with the user access your team grants, search each claim, and read the status the same way a biller would. The result is written back to your PM system, and only claims that need action reach your team.

Which payer portals does Clicks work with?

Any portal your team can log into, whether it is a multi-payer portal or a single payer's site. There is no integration project, because the agent works through the same screens your staff use.

What happens when the portal does not show a status?

The agent calls the payer for status, the same way a biller would, and documents the answer in your system. Calling payers for status and authorizations is part of the workflow, not a separate product.

Do we need to replace our PM system or clearinghouse?

No. Clicks works inside the EHR, PM system, and portals you already run, and writes results back where your team expects to find them.

Keep reading

SolutionRevenue Cycle ManagementAgents work prior auth, claims, denials, and payer follow-up inside the systems your team already uses.Case studyWin 50% more appeals at 1/4 the costAppeal packages drafted the moment the denial arrives, at about 5 minutes of work each.GuideHow AI appeals every denial to recover lost revenueWhy most denials are paperwork, and what it costs to leave them unworked.

Show us the work your team wants off its plate

We map the repetitive path, build the agent, and hand every exception back to your team.