Clear the backlog without outsourcing it

Outsourcing moves repetitive revenue cycle work to another team, but the work is still done by hand. AI agents take the same work, run inside your systems, and log every action.

Get the short answer

Outsourcing and offshore teams solve a staffing problem by moving the work somewhere cheaper. The work itself stays manual: someone still logs into the portal, reads the remit, and types the note. Quality depends on training, turnover, and time zones.

AI agents take the repetitive path itself. Work starts the moment it lands, every action is logged, and exceptions come back to your own team with the context attached.

Compare outsourcing and Clicks agents

Outsourcing

Clicks agents

Who does the work

Another team, by hand

AI agents, inside your systems

Turnaround

Tied to shifts and time zones

Work starts the moment it lands

Scaling

More volume means more people

Agents work as many cases at once as you send

Knowledge

Leaves with turnover

Your SOP is followed the same way every time

Visibility

Reports after the fact

Every agent action is logged and reviewable

When outsourcing still makes sense

Patient conversations that need a human voice
Coding decisions that need certified coders
One-off projects too small to automate

Run both if it helps

Many RCM operations do. Agents take the repetitive queues, and people, in-house or outsourced, focus on the accounts that need judgment.

Questions, answered

Is AI cheaper than offshore RCM outsourcing?

For repetitive, high-volume workflows it usually is, because the cost does not grow with headcount. In the orthopedics appeals case study, the cost per appeal fell to a quarter of the manual cost. Clicks estimates the impact for your workflow before automating it.

Can we use Clicks alongside our outsourcing partner?

Yes. Agents can take the repetitive queues while your partner keeps the work that needs people. Completed work and exceptions return to whichever queue or person you choose.

Is patient data safe with AI agents?

Clicks is SOC 2 Type II audited and HIPAA compliant. Agents use the same access you already grant your team, every action is logged, and data is encrypted at rest and in transit.

Keep reading

SecuritySOC 2 Type II and HIPAAHow Clicks protects patient data, logs every action, and keeps access under your control.SolutionRevenue Cycle ManagementAgents work prior auth, claims, denials, and payer follow-up inside the systems your team already uses.Case studyWin 50% more appeals at 1/4 the costAppeal packages drafted the moment the denial arrives, at about 5 minutes of work each.

Show us the work your team wants off its plate

We map the repetitive path, build the agent, and hand every exception back to your team.