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Executive Search

How a High-Volume Search Firm Streamlined Candidate Codification at Scale

The Challenge

This firm adds between 10,000 and 20,000 candidates to their CRM every month. Each candidate needs to be researched, verified, and properly codified with accurate titles, company details, and contact information. Previously, this was handled by a global business services center. The operation was expensive, limited to a single time zone, offered minimal weekend coverage, and had no ability to scale with demand. During peak periods, consultants faced long wait times to get candidates processed, slowing down active searches.

The Solution

Clicks replaced the manual codification team with thousands of AI agents that work in parallel whenever needed. Consultants submit candidates and get them back fully codified, often within minutes. There is no queue, no time zone constraint, and no capacity limit. During a Monday morning surge or a Friday evening rush, the system handles the same volume without delays.

“We used to get complaints because we couldn't keep up with peak demand. With Clicks, that's a thing of the past. We can handle any volume, at any time.”

Head of Operations, High-Volume Executive Search Firm

The Impact

The firm cut codification costs by more than 50% while eliminating wait times entirely. Accuracy improved because every candidate is checked against the same sources consistently. The operation now runs 24/7 with elastic capacity that scales to any volume.

50%+

Cost reduction vs. service center

24/7

Coverage with zero wait times

10K+

Candidates processed per month

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